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Follow these steps for getting a refund on the Mount Vernon App or Agent 711 Spy Adventure app through Apple or Google Play services.

For iPhone and iPad:

  1. Go to Apple's problem reports page:

  2. Log in with your Apple ID username (typically, your email address) and password.

  3. Select the "Apps" tab.

  4. Locate the purchase you want refunded.

  5. Select "Report a Problem" to the right of the purchase.

  6. Select the reason you want the refund from the "Choose Problem" dropdown.

  7. Fill in the description in the "Describe the problem" field, as appropriate.

  8. Select "Submit".

For Android (Google) Devices

After purchasing an app or game on Google Play, you can return it within two hours for a full refund.

  1. Open your Google Play app or sign into your Google Play account at

  2. Select the menu button in the top left corner.

  3. Select "My Account".

  4. Locate and select the app you'd like refunded.

  5. Select "Refund".
    Note: After the return period has passed, you'll see an Uninstall button instead of a Refund button. Selecting Uninstall will remove the app from your device, but you won't receive a refund.

  6. Follow the instructions to complete your refund and uninstall the app.