Position: Guest Services Staff
Department: Guest Services
Mount Vernon’s Guest Services department is currently hiring Seasonal/Part-time employees. Duties may include, but are not limited to: selling tickets and annual passes; scanning tickets and greeting guests, assisting with crowd and parking control and giving directions and information as guests enter and exit the estate. We are a tourism based
organization thus weekend and holiday work is required. During high visitation periods 40 hours/week may be required.
Major Responsibilities:
Provide the first point of contact; Warmly and actively greet visitors; Ensure compliance to external food/beverage policies; Demonstrate knowledge of the Estate, daily activities and resources to accommodate needs of guests; Provide information and directional assistance; Understand the roles of other departments; provide assistance as needed;
Assist in providing a safe environment for guests and employees; Clean-up designated post area throughout and at the completion of shift; Provide Guest Services support as assigned. Extended standing and walking on uneven, unpaved surfaces in a farm-like setting required. Uniform attire will be provided but must be maintained and worn to present a professional image.
Required Skills:
• Excellent customer service skills
• Outgoing, friendly, positive demeanor required
• Must be able to communicate clearly and cheerfully in English
• Bending and stooping
• Ability to walk/or stand for long periods of time
• MS office suite skills preferred
Please email application materials to GuestServices@MountVernon.org, or HRMail@MountVernon.org, or fax 703.780.8320 or mail to P.O. Box 110, Mount Vernon, Virginia 22121. MVLA applications may be downloaded from our website at www.MountVernon.org or picked up in person at the Ticket window, Restaurant or Retail shops.
Mount Vernon is an Equal Opportunity Employer
