Position: Reservations Coordinator
Department: Guest Services
General Description: The Reservations Coordinator is responsible for coordinating requests from tour operators, group leaders, individuals and schools etc. for pre-purchased tickets, meals, guide service, cruises, etc. Work schedule includes weekends, holidays and some evening hours for special events.
Essential Functions:
Handles incoming calls from clients requesting pre-purchase admission tickets and other group programs; Processes online reservation request forms; Coordinates client requests with various other departments; Handles incoming client inquiries/emails; Provide proper group reservation information; Up-sells programs; Helps clients plan daily itineraries; Ensure close communication w./other internal departments to ensure preparation and ensure positive visitor experience; Enters orders correctly into reservation system; Sends client proper information (invoices, menus, etc.) as needed for each order; Ensures proper payment is made on time; Works with Finance department as needed; Researches discrepancies with group payments; Manages group ticket windows and accommodates arriving groups with tickets and guidelines; Answers professional group ticketing line, checks and returns voice mails, and processes ticket orders accordingly; Maintains supplies for group sales functions including ticket stock for Food Court vouchers and hotel vouchers; Coordinates fulfillment of tickets and programs sold through Education dept.; Books special event programs for groups and individuals; Meets and greets groups as necessary.
Qualifications:
- A high school diploma.
- Three years experience in a guest service environment
- Excellent customer service, organizational and clerical skills required.
- Proficient in Microsoft Office suite (Word, Excel, Outlook, Power Point)
- Proven skills in verbal and written communication
- Ability to maintain a positive attitude in a hectic environment
- Experience in a call center environment preferred
- Experience with ticketing processes and systems preferred
- Must be able to perform normal physical activity for an office environment
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Manager
Department: Guest Services
General Description: The Guest Services Manager oversees all operations within the Guest Services department to include ticketing, transportation, wharf operations and facility operations. Responsibilities include but are not limited to staffing, coaching of staff, guest relations, budgeting and acting as a liaison to other departments.
Duties/Essential Functions:
Interview, hire, coach and terminate a staff of approximately 40 for the GS department; Directly supervise the GS Assistant Manager and work effectively with various other departmental managers; Respond to and resolve effectively any guest issues, concerns or complaints and coach staff to do same; Create an atmosphere of cooperation and ensure
staff’s commitment to offering exceptional customer service; Create, implement and maintain effective incentive programs and staff development plans; Create and implement policy and procedure for a variety of guest services tasks and departmental guidelines; Provide intra-staff communications on current activities, special events, promotions
and other pertinent information; Oversee the proper coordination for special events and fulfillment of all support requests; Develop and maintain training programs including documentation and scheduled training time for each area of responsibility; Ensure proper financial accountability for ticket sales, trouble shoot ticketing issues and adhere to checks and balances; Provide and maintain a safe work environment and comply with ADA guidelines in all areas of responsibility; Create and submit reports in timely fashion to include monthly updates and event analysis; Analyze visitation patterns and implement and maintain metrics associated with visitation; Evaluate office mechanics and
determine the most efficient processes; Ensure maintenance of signage, buildings and equipment in GS areas to include the wharf and shuttle busses; Provide ownership through completion of GS related projects; Offer feedback on events and promotions; Participate in promotional and strategic planning; Create and adhere to departmental budget.
Qualifications:
• High School diploma required; bachelors degree in hospitality or related field preferred
• Minimum 4 years supervisory experience; w./one year full responsibility for a department
• Experience with ticketing or an attraction handling a large volume of guests preferred
• Two years experience working directly with systems and variety of software
• Proficient in MS Office suite particularly Word, Excel, Outlook
• Ability to perform routine office/administrative activities
• Experience with hiring and training front-line staff
• Excellent written and oral communication skills
• Proven customer service record with two years experience interacting with the public in a guest services role
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Reference Librarian
Department: Collections
Historic Mount Vernon seeks a Reference Librarian to assist with the day-to-day operation of the Mount Vernon Library and to support the Librarian in the planning for a proposed Center for the Study of George Washington. The Mount Vernon Library is a unique resource that supports research into George Washington and the Mount Vernon estate. The successful candidate will work with the Librarian to develop Mount Vernon’s library collections, utilize the latest technologies to share Library resources, and serve as a principal contact for internal and external researchers, teachers, and interns.
- Degree in American history or related field required; graduate degree in library or
information science from an ALA accredited college or university preferred - Familiarity with scholarly methods and resources
- Strong verbal, written and interpersonal skills a must
By July 25, 2008 send resume and coverletter to: Mount Vernon Ladies’ Association, Human Resources Department, PO Box 110, Mount Vernon, VA 22121. Applications may also be sent via fax to 703.780.8320 or by e-mail to hrmail@mountvernon.org. EOE.
Position: Building Services Supervisor
Department: Operations and Maintenance
Assist with the maintenance of Estate facilities and peripherals. Maintenance of all associated equipment, machines, and tools. Previous supervisory experience required. Position will interview, hire and supervise two shifts of custodial staff.
- Excellent communication skills
- Ability to understand and follow written and verbal instructions
- Strong organizational skills
Swing Shift – Hours to be determined. All shifts require rotating weekend and holiday work.
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Education Programs Associate
Department: Education
Basic responsibilities: This position is responsible for assisting with the planning, creation and implementation of Mount Vernon's Education Programs. Annually, the Education Department executes more than ten programs and workshops. The Education Programs Associate will prepare and track budgets, prepare promotional material, lesson plans and curriculum. A moderate amount of administrative tasks will be assigned, therefore strong writing, editing, organization and prioritization skills are necessary. Experience with MS Office Suite required.
Exceptional interpersonal and communication skills are needed for:
- Oversight of contracts and vendors
- Conducting Programs and estate tours
- Representing Mount Vernon at various events
This is a full time job (35 hpw) and will require availability for over time
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Special Events Assistant
Department: Public Affairs
Basic responsibilities: The primary responsibility of this position is to assist the Director of Special Events in coordinating the logistics of private and public events at Mount Vernon. The Special Events Assistant will participate in all aspects of planning and implementation of special events logistics including: liaising with performers and vendors, obtaining permits, internal communications, administrative support functions, and guest/client relations. Frequent evening and weekend duty required.
Minimum Qualifications:
- A bachelor’s degree and 1-2 years of relevant experience required
- Excellent interpersonal, communication, organizational, and clerical skills required
- Very flexible and detail-oriented
- Able and willing to work evenings or weekends when events are scheduled
- Self-starter with ability to work well under pressure
- Able to manage multiple projects simultaneously, and meet deadlines
- Ability to work creatively and effectively as a member of a team
Essential Functions:
Helps to plan and present Mount Vernon’s public events as well as smaller scale commemorative celebrations that take place throughout the year and are planned by the Office of Special Events. Assists with and occasionally manages lecture series, book signings by authors, and special meetings as well as private functions held by clients or other departments at Mount Vernon. Serves as point of contact for external support service providers such as caterers, florists, valets, and equipment providers. Coordinates permits with local government agencies. Tracks invoices and expenses, and serves as administrative support for Director of Special Events. Coordinates internal resources to provide event set-up, directional signs, security, and human resources. Works closely with the Mount Vernon Inn Restaurant. Creates event flyers and provides marketing staff with promotional information.
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Ticketing Lead
Department: Guest Services
George Washington’s Historic Mount Vernon has an excellent opportunity for a “Ticketing Lead” position. The ticketing lead will serve as primary contact and support for ticketing staff, answering questions and concerns, assisting with transactions, encouraging sales and setting the standard for guest service. Leadership responsibilities include, but are not limited to daily balance of cashier sales and estate attendance/activities reporting, employee scheduling, coaching and communications, as well as customer service and issue resolution. Candidates should have previous ticketing experience, preferably in the museum or similar tourism community. This position requires availability on weekends, holidays and other non-traditional work hours as Mount Vernon is open 365 days.
Required qualifications:
- Proven leadership track record
- Supervisory experience (one year minimum)
- Positive attitude and excellent customer service skills
- Ability to perform routine office activities inclusive of proficiency in MS Office suite
- A high school diploma
Duties will include: Production and maintenance of daily and monthly sales and cashier reporting; Creation of weekly staffing schedule inclusive of adjustments, breaks etc…; Maintenance and distribution of daily attendance/activity and sales reports; Distribution of departmental communications to staff inclusive of memos, policy information, complimentary ticket requests, current activities, special events and promotions, and assist “Group Sales” with phone calls and messages.
Please send a cover letter and resume with salary history to Human Resources: hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121. Mount Vernon is an Equal Opportunity Employer.
Position: Retail Sales
Department: Retail
Busy Museum Gift Shop now hiring salespeople to work FT year-round in the Shops at Historic Mount Vernon, at the Home of George Washington. Applicants are required to work one weekend day per week, however schedules are flexible and there are no evening hrs, except for special events. Candidates must be able to perform cash register transactions, provide good customer service and possess outgoing, friendly personalities. Good benefits.
Call M-F (703) 799-5233. Applications may be picked up in the Gift Shop 9-5pm, 7 days a week or downloaded off the website: www.MountVernon.org. Applications and/or resumes may be sent via email to HRMail@MountVernon.org, or faxed to (703) 799-5237.
Position: Data Entry Assistant
Department: Collections
George Washington’s Mount Vernon Estate and Gardens seeks a full-time data-entry assistant to aid in a three-year collections online initiative. Working with the Collections Manager and curatorial staff, the assistants will be responsible for inputting and editing electronic records in the collections management database and managing the physical files. Positions will use collections files to edit, update and create electronic collections records; this will involve inputting curatorial and collections management information including interpretive text, accession history, locations and conservation treatment records. Assistants will also aid in developing data entry protocol, authorized vocabulary lists and in creating database reports.
B.A. in relevant field, attention to detail, and proficiency with computers and databases required; museum experience preferred. Experience with Re:Discovery/FoxPro and/or TMS as well experience and/or interest in American material culture a plus. Interested applicants should send a letter of interest, resume and three references to: Mount Vernon Ladies’ Association, Human Resources Department, P.O. Box 110, Mount Vernon, VA 22121. Applications may also be sent via fax to 703.780.8320 or by e-mail to hrmail@mountvernon.org. Positions open until filled. EOE.
Title:
Department: Mount Vernon Inn Restaurant
F/T - The high volume Mount Vernon Inn, serving the visitors to the Mount Vernon Estate and all of the Washington Metropolitan area, is seeking to fill server vacancies. No prior experience is necessary for lunch shift employment. Free meals, uniforms, parking, flexible scheduling and a pension plan are provided. Major medical coverage is available. Weekend availability is a plus. Call 703.780.0011 or email: eswanson@mountvernon.org
Mount Vernon is an Equal Opportunity Employer.
Title: Groundskeeper (predominantly lawn and turf management and gardening)
Department: Horticulture
This Full-time position requires a minimum of five years experience. The Groundskeeper performs routine grounds maintenance to Estate grounds, gardens, roads, woods, walks, paths, and property lines. Candidates must be able to perform routine lawn maintenance according to turf management program, perform tree and shrub planting, and assist gardeners with weeding, harvesting, and seed collection. Operation of farm and turf equipment is also required. This position is classified as essential and must participate in all emergencies, ice and snow removal, and special events. Occasional work on weekends and holidays is required.
Please send a cover letter and resume with salary history to Mount Vernon’s Human Resources Department by email to hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121.
Mount Vernon is an Equal Opportunity Employer.
Title: Security staff
Department: Security
Part-time unarmed position(s) and parking attendant(s) (40 hr/wk possible)
Responsibilities include responding to alarms and emergencies, assuring the safety and security of visitors and staff, crowd management and customer service skills. Previous security experience a plus. Employment will be contingent upon successful drug test and background investigation. Candidates must have clean police record.
Please send a cover letter and resume with salary history to Mount Vernon’s Human Resources Department by email to hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121.Mount Vernon is an Equal Opportunity Employer.
Title: Flower Gardener
Department: Horticulture
The flower gardener will be responsible for all aspects of garden maintenance in Mount Vernon’s Flower Garden. Responsible for garden maintenance through the proper planting, pruning, fertilizing, seed collecting and pest control, of Mount Vernon’s exhibition gardens. Performs routine maintenance including raking, weeding and cultivating. Will work outside in all types of weather and requires use of hand and small gas powered equipment. May work both independently and with other members of the Horticulture team as needed to maintain the high standards of Mount Vernon’s Gardens and Grounds. Participation in all emergencies, including ice and snow removal, is required. Some holiday and weekend work.
Degree in Horticulture or related field or Master Gardener certificate plus 2-4 years of hands on experience with pruning of trees and shrubs. Knowledge and experience with propagation, planting, pruning, fertilization and IPM. Must have a Virginia Registered Technician pesticide license or obtain one within 6 months of hire.
Please send a cover letter and resume with salary history to Mount Vernon’s Human Resources Department by email to hrmail@mountvernon.org, by fax to 703.780.8320 or by US Mail to POB 110, Mount Vernon, VA 22121.Mount Vernon is an Equal Opportunity Employer.